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RAGNAROK ORIGIN

RAGNAROK LANDVERSE

RO IDLE ADVENTURE PLUS

Game Support

WHERE CAN I DOWNLOAD THE GAME CLIENT?

You can download the game client on the Google Play Store, App Store, and Huawei AppGallery.

WHERE CAN I FIND THE LATEST GAME NEWS AND UPDATES?

All latest information on our version of RO can be found at our RO Gnjoy portal and official Facebook page.

https://www.gnjoy.asia/

https://www.facebook.com/ROIdleAdventurePlus


IS THERE A MONTHLY FEE FOR THE GAME?

Ragnarok Idle Adventure Plus is free-to-play. However, there is a Cash Shop in game that allow players to purchase items to enhance their gaming experience.

CAN I TRANSFER MY CHARACTER TO ANOTHER SERVER?

No, you can't. You will need to create a new character on that server.

CAN I CHANGE THE GAME LANGUAGE?

You can change the in-game language through the setting button by tapping your "character avatar" located on the top-left corner.

WHAT IS TOP UP VOUCHER AND HOW DO I GET IT?

Top Up Voucher is a currency used for buying items in the Shops. To get Top Up Voucher, please login to Gnjoy portal and click Topup on the top panel.

IS THERE AN EXPIRY TO MY TOP UP VOUCHER IF LEFT UNUSED?

Top Up Voucher has no expiry date. It will remain in your account until its used.

CAN I TRANSFER MY TOP UP VOUCHER TO ANOTHER ACCOUNT?

Top Up Voucher cannot be transferred once it has been charged to an account. Please ensure Top Up Voucher is charged to the correct account as the process is irriversible.

I HAVE STOPPED PLAYING. CAN I REFUND MY UNUSED TOP UP VOUCHER?

Unused Top Up Voucher cannot be refunded. However, your Top Up Voucher will still be usable when you return to the game in the future.

Technical Support

WHAT ARE THE SYSTEM REQUIREMENTS FOR PLAYING RAGNAROK IDLE ADVENTURE PLUS?

AOS
OS: Android 9
CPU: 2 Cores (Recommended 4 Cores and above)
RAM: 2GB+

iOS
OS: iOS 12 and above
CPU: iPhone 7 Plus (Recommended iPhone X and above)
RAM: 2GB+

I ENCOUNTER "FAILED TO CONNECT TO SERVER." MESSAGE.

This is usually a connection issue between the client and game server.

Here could be some reasons you are getting the message:
1. Your internet connection could be unstable.
2. Your firewall is blocking RO from connecting.
3. The game server may be down. Check our website or Facebook for news and updates.

WHY DO I EXPERIENCE LAG?

Lag problems are usually caused by connection issues between the user and our Ragnarok Idle Adventure Plus servers.

Here could be some reasons you are experiencing lag:
1. Your ISP is be doing some maintenance works which may cause your internet connection to be unstable.
2. Check if there are any downloading, streaming or peer-to-peer file sharing programs going on. If possible, turn them off and try playing the game again.
3. Your computer specifications may be under the minimum requirements.
4. Ragnarok Online servers could be jammed up. Check our Gnjoy website or Facebook page for news and updates on such issue.

RAGNAROK CRUSH

RAGNAROK X: NEXT GENERATION

RAGNAROK X: NEXT-GEN

الجيل التالي RAGNAROK X